Your users can contact us directly via [email protected]. For the fastest issue resolution they should include their order number, a link to the transaction in a block explorer and any other relevant details. Full details can be found in this help article.

Integration partners with in-house support who prefer to be the main point of contact with their users can continue to do so. If this is preferred we create shared communication channels between our support teams. Reach out to us to set this up.

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