Occasionally a user needs to speak to SideShift.ai about an issue such as sending the wrong coin to an address, to report a bug or request a feature.
Integration partners should direct users to the following channels depending on the request.
1. Report a shift issue (HIGH PRIORITY SUPPORT)
Request that your user emails us via [email protected]
Ask that they include their order number (if they can see it via your integration) and any additional details they can share, such as:
Links to the transaction in a block explorer
Other relevant details
NOTE: To avoid unnecessary support on your side, you may benefit by adding a mailto: button that emails us on [email protected]
2. Report a bug or suggest a feature
For non-urgent issues direct users to join the SideShift.ai Telegram Chat and speak to the AI.
