Occasionally a user needs to speak to SideShift.ai about an issue such as sending the wrong coin to an address, to report a bug or request a feature.

Integration partners should direct users to the following channels depending on the request.

1. Report a shift issue (HIGH PRIORITY SUPPORT)

Request that your user emails us via [email protected]

Ask that they include their order number (if they can see it via your integration) and any additional details they can share, such as:

  • Links to the transaction in a block explorer

  • Other relevant details

NOTE: To avoid unnecessary support on your side, you may benefit by adding a mailto: button that emails us on [email protected]

2. Report a bug or suggest a feature

For non-urgent issues direct users to join the SideShift.ai Telegram Chat and speak to the AI.

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