Please review the below information about coin recovery, if you have a recovery request that falls within the below parameters, please submit a general support request on our Live Chat function. will attempt to recover funds which fall under two scenarios.
Crosschain Deposits - e.g sending BTC to a BCH address
Unsupported ERC20 Token Recovery - e.g sending ETH to an ETC address

Please note: not all coin deposits can be recovered and the time frame of recovery is at the discretion of management team on a case by case basis.

Crosschain Deposit Recovery

A deposit of one coin to a different coins address is considered a crosschain deposit. will only attempt to recover crosschain deposits that exceed $500 USD at the time of deposit and charge a recovery fee of $200 USD equivalent paid in a cryptocurrency listed on in order to perform this service. notes that recovering coins sent crosschain is an inherently dangerous and time consuming process.

Unsupported ERC20 Token Recovery will attempt to recover unsupported ERC20 tokens deposited to for a recovery fee of $200 USD equivalent cryptocurrency supported on

Please allow up to 30 days for recovery once the deposit has been received and confirmed.

Unsplit Tokens is NOT a Splitting Service for deposits that are replayed on a different network, but may proceed on a case by case basis.

Ie. Depositing unsplit BCH to and the transaction is replayed on the BCHABC network.

Attempting to recover unsplit coins is solely at the discretion of

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