Please review the below information about coin recovery, if you have a recovery request that falls within the below parameters, please submit a general support request on intercom.
SideShift.ai will attempt to recover funds which fall under two scenarios.
● Crosschain Deposits - e.g sending BTC to a BCH address
● Unsupported ERC20 Token Recovery - e.g sending ETH to an ETC address
Not all coin deposits can be recovered and the time frame of recovery is at the discretion of SideShift.ai management team on a case by case basis.
Crosschain Deposit Recovery
A deposit of one coin to a different coins address is considered a crosschain deposit. SideShift.ai will only attempt to recover crosschain deposits that exceed $500 at the time of deposit and charge a recovery fee of $200 USD equivalent paid in a cryptocurrency listed on SideShift.ai in order to perform this service. SideShift.ai notes that recovering coins sent crosschain is an inherently dangerous and time consuming process.
Unsupported ERC20 Token Recovery
Please allow up to 30 days for recovery once the deposit has been received and confirmed.
It is possible that some tokens may not be recoverable. In the event your tokens are not recoverable, SideShift.ai will return the recovery fee, minus any transaction fees or other expenses incurred in attempt at recovery.