During periods of high volume BTC transactions, the BTC network may take longer in confirming transactions. These pending transactions are in the BTC Mempool until they are included into a block by a miner and become confirmed.
This may sometimes lead to slower shifts using SideShift.ai when transacting with BTC. You can check the Mempool size here.
How does this affect shifts FROM Bitcoin?
If you are shifting FROM Bitcoin (BTC), SideShift.ai will only receive your order once it has been confirmed by the BTC network.
You may check whether your BTC transaction has been confirmed through the wallet where it was sent from. Alternatively, you can look up your transaction ID on a block explorer.
How does this affect shifts TO Bitcoin?
If you are shifting TO Bitcoin (BTC), once SideShift.ai receives your order it will send your BTC transaction to be confirmed by the BTC network.
You may check whether your BTC transaction has been sent by SideShift.ai to the BTC network by contacting Support through the chat function to the bottom right with your ORDER NUMBER.