Users can send an email to [email protected] to receive support. To ensure a faster resolution, users should include their shift ID in the support email. The shift ID is returned when creating either a Fixed or Variable Rate Shift.

It's recommended for integrations to include a link directing users to the SideShift.ai support chat. To initiate a support chat session with a pre-filled shift ID, integrations can use the following as reference: https://sideshift.ai/orders/4c3839c16640704410b0?openSupport=true

Integration partners with in-house support who prefer to be the main point of contact with their users can continue to do so. If this is preferred, we create shared communication channels between our support teams. Reach out to us to set this up.